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Case Study




System of early detection of disease is still a problem in Indonesia. Government through the Ministry of Health has required every district to implement a surveillance system. Faculty of Medicine Unpad designing a surveillance system involving the community independently or called Surveillance System Response (SSR)-based society. The system is implemented in the health center Jatinangor Sumedang District. This study aimed to evaluate the performance of that system.

The research methodology was qualitative with case study approach. Program evaluation model is a combination of the concept of the WHO framework surveillance respons and health information systems evaluation model Human, Organizations, Technology (HOT). The population is associated social units such as individuals, groups, institutions, and communities that utilize and use as well as a developer or operator-Based Community SSR program. Take of Sampling is using judgmental sampling.

Based on human perspective, the performance of the program has not going well in the category of system users are aspects of monitoring / evaluation, knowledge, training, acceptance, monitoring, and expectations. In the category of user satisfaction; aspects of benefits and attitudes are already well underway. Based Organization perspective, the performance of the program has not run well on that aspect of the type of category structure, culture, politics, hierarchy, strategic planning, and control systems. While the environmental category, has been running well on aspects of standards and guidelines, government regulations, competition, surveillance, and communications facilities; not run well on aspects of local regulations, financing, and interorganizational relationships. Based on the perspective of Technology, the performance of the program on the category of the quality system has been running well on the aspects of convenience, response time, benefits, availability, and positive predictive value; not run well on the aspects of flexibility and security. While the categories of information quality, has been running well in aspects of completeness, timeliness, relevance, consistency, and representation; not run well on the aspects of accuracy and data entry. In the category of quality of service, is running well on aspects of assurance, empathy, service, logistics resources and specificity; not run well on the aspect of response speed.

The results of this study can be used by FK Unpad, Jatinangor Health Center, Sumedang District Health Office and the Provincial Health Office of West Java as the evaluation stage for the continuation of the program in the future. Development programs need to focus on the reporting system that does not impose costs on society.

Keywords: evaluation, HOT model, qualitative, surveillance, WHO


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